Category Archives: customer service
The inter web of trust
My father did his national service in the navy. I remember him telling me why those in the navy saluted with a closed palm and those in the army with an open palm. According to my Dad, those in the … Continue reading
Posted in corporate governance, customer service
Tagged army, compliance, due diligence, navy, search, Transparency, trust, web
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Facing up to mental health
This article’s by our friends at Lockton. It’s on an important subject that impacts us all! I’m really pleased they’ve asked me to put it on this blog. It doesn’t surprise me that Nigel Wilson is pioneering work on this. Like … Continue reading
Posted in corporate governance, customer service, de-risking
Tagged GSK, Legal&General, Lockton, mental health, Nigel Wilson, OECD, Royal Mail
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NEST – Lamborghini or Trabant?
Yesterday I wrote about NEST’s great steps towards an integrated approach to the management of auto-enrolment data. I didn’t hear anyone else asking the question “is NEST acting as a force for good or is it over-stepping the remit we , … Continue reading
Posted in customer service, dc pensions
Tagged auto enrolment, Business, Business and Economy, corporate governance, corporate risk, dc pensions, DWP, Employment, Government, National Employment Savings Trust, NEST, pension, Pension new, pension playpen, pensions, Retirement, Trabant or Lamborghini, workplace Pensions
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Do you want to be a Pension PlayPen Agent?
If you fancy helping your clients to get the right workplace pension to suit their payroll and provide best outcomes for their staff, you should register as an agent at http://www.pensionplaypen.com/register . Helping your clients to use our service doesn’t … Continue reading
Pension PlayPen overall winner at IMAIA 2014!
We do “new”, not because old is wrong but because new is where the future is. So we entered the IMAIA this year at the behest of our friend and mentor Jenny Davidson, the new Reward Director at Talk … Continue reading
Posted in brand, Cruise boats, customer service, de-risking, gloriana, henley, Henry Tapper blog, pension playpen
Tagged Awards, Business, Employment, Financial services, Government, IMAIA, IMAIA14, Marketing, Pension new, pension playpen, pensions, Retirement, twitter
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Time for an upgrade?
The fireworks came from the Treasury but amidst the noise and smoke, the DWP’s Command Paper, poses some challenges for many of the 10,000 employers who’ve staged auto-enrolment. By April 2015, we can expect workplace pensions qualifying to be used … Continue reading
A capacity crunch?
The prospect of debating whether we get a capacity crunch in Auto-enrolment drew a capacity-crunching crowd to Wragge & Co.’s offices yesterday afternoon. Under the convenance of heroically quiffed Andy Agethangelou, some 50 of us attended a symposium on the current state … Continue reading
Posted in auto-enrolment, customer service, dc pensions, NEST, Payroll, pension playpen, pensions
Tagged annuity, Business, Business and Economy, Capacity crunch, CIPP, corporate governance, corporate risk, dc pensions, de-risking, Defined benefit pension plan, DWP, Employment, Financial services, Government, National Employment Savings Trust, pension, Pension new, pension playpen, pensions, Politics, public sector, Public Sector Pensions, Retirement, Society, Standard Life, Steve Webb, twitter, United States
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Make or break day for the pensions charge cap
“cap or no cap”, don’t expect what Steve Webb says today to be the end of the story! Continue reading
Posted in advice gap, auto-enrolment, customer service, David Pitt-Watson, dc pensions, Payroll, pension playpen, pensions
Tagged Business, Business and Economy, corporate governance, corporate risk, Defined benefit pension plan, DWP, Financial services, Government, National Employment Savings Trust, pension, Pension Poverty, Pension Regulator, pensions, Politics, Retirement, Steve Webb
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Can TISA hit out on pension transfers.
Who knows, we might even have pot follows member one day. Continue reading
Posted in advice gap, corporate governance, customer service, investment, pension playpen
Tagged Business, Financial services, Insurance, pension, Pension Regulator, pensions, Pot
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Let’s rid us of financial carnage at retirement
I’m really interested in why pension schemes don’t provide more support. Any views out there on what the biggest barriers to providing more support than basic communication and a signpost to MAS or TPAS or Unbiased? Continue reading
Posted in advice gap, annuity, auto-enrolment, customer service, dc pensions, de-risking, defined aspiration, pensions, Popcorn Pensions
Tagged annuity, Business, Business and Economy, dc pensions, Defined benefit pension plan, Government, National Employment Savings Trust, pension, Pension new, pension playpen, Retirement, Steve Webb
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