Category Archives: customer service
Do employers have a duty of care to their staff when they retire?
If you take the Daily Express, you will have been reading a series of front page headlines about “rip-off pensions”. Here’s this Thursday’s edition http://www.express.co.uk/news/retirement/423869/Millions-hit-by-scandal-of-pensions-rip-off . The argument is based on some recently released figures “A 65-year-old with average pension … Continue reading
Posted in advice gap, annuity, auto-enrolment, brand, club pension, customer service, dc pensions, pensions
Tagged annuity, Business and Economy, Government, Investing, Liability Driven Investment, Life annuity, National Employment Savings Trust, pension playpen, Pension Protection Fund, pensions, public sector, Public Sector Pensions, Steve Webb
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Play “FANTASY AUTO-ENROLMENT” and help 1m employers through staging
I don’t know who you are or why you’re reading this. I’m grateful you are though! Every day about 450 people get a blog from me, login to http://www.pensionplaypen or follow a link from twitter, linkedin or Facebook to what … Continue reading
A message to 1.2m employers who aren’t reading (yet)!
We are in danger of letting the cost of auto-enrolment exceed its value Continue reading
Posted in auto-enrolment, customer service, pensions
Tagged Aegon, DWP, Leslie Williams, Lloyds Banking Group, Martin Lewis, pension, Standard Life, Steve Webb
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The sins of the past
We have concentrated our thinking on how the financial services industry will cope with the new business strain of auto-enrolment. For many providers the bigger issue will be the impact on its existing business. Continue reading
A method to chose your workplace pension scheme.
I’d value your feedback on a scoring system we are developing which aims to provide employers with a method of rating one pension proposition against another. We want it used by employers looking to establish a new workplace scheme, and those who … Continue reading
“Stick or twist” for the lifecos.
It is hard for the insurers to twist because they think the dealer’s against them. Continue reading
Posted in annuity, auto-enrolment, customer service, David Pitt-Watson, dc pensions, EU Solvency II, Financial Education, Henry Tapper blog, pension playpen, pensions, Personality, Popcorn Pensions, Retail Distribution Review, Retirement, social media
Tagged Aviva, BlackRock, David Pitt-Watson, House of Fraser, John, Legal & General, National Employment Savings Trust, Standard Life
21 Comments
“What’s expensive for a pension these days?”
Most UK pension people may still agree with you and see 0.9% as cheap but not me. It might have been cheap in 2000 and it certainly isn’t today! Continue reading
Posted in auto-enrolment, brand, corporate governance, customer service, David Pitt-Watson, dc pensions, fish, one pound fish, pensions, Personality, Retirement
Tagged AMC, Australia, David Pitt-Watson, Dutch, John, John Denham, Legal & General, pension
24 Comments
Britain’s Premier Equine Investment Conference
Thoughts turn to Cheltenham. The Pension Play Pen will decamp there after work this evening . Continue reading
Reading through the palm of my hand
To suppose that we will be purchasing financial services in 2014 as we did five years ago or even today could be a mistake. Walk down your high street and the only discretionary businesses are social clubs (coffes shops hairdressers and nail bars) – oh … Continue reading
Posted in brand, customer service, dc pensions, Management, pensions, Retirement
Tagged Business and Economy, Dell, Hewlett-Packard, Microsoft, Mobile phone, Motorola, Nokia, Smartphone
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The dam is full – manage the sluices
It can’t be much fun at the ABI these days. The FSA are investigating mis-pricing of annuities, the OFT are studying the distribution insurers use for pensions and just about every consumerist from Gregg McClymont to the NAPF are calling … Continue reading