Category Archives: customer service

The dam is full – manage the sluices

Posted on February 1, 2013 by henry tapper

It can’t be much fun at the ABI these days. The FSA are investigating mis-pricing of annuities, the OFT are studying the distribution insurers use for pensions and just about every consumerist from Gregg McClymont to the NAPF are calling … Continue reading →

Posted in actuaries, annuity, customer service, David Pitt-Watson, de-risking, pension playpen, pensions | Tagged , , , , , , , | 7 Comments

NEST Insight; what the 11m+ “unpensioned” think.

Posted on January 31, 2013 by henry tapper

NEST has produced a chunky report that “takes the temperature of automatic enrolment”. This promises to be the first of a series and as the first has five years of accumulated insights to lay before us. I thoroughly recommend it … Continue reading →

Posted in auto-enrolment, corporate governance, customer service, David Pitt-Watson, First Actuarial, leadership, Liberal Democrats, napf, NEST, Payroll, pensions, Personal Accounts, Retirement | Tagged , , , , , , , | 8 Comments

“Comply or explain” – will “bottom up” regulation work for pensions?

Posted on January 13, 2013 by henry tapper

“Comply or Explain” is a phrase that crept into the “corporate governance” lexicon after the 1992 Cadbury report. The idea’s that rather than demand compliance with Government standards, regulators give companies the option to comply or explain why they haven’t. … Continue reading →

Posted in auto-enrolment, club pension, corporate governance, customer service, Fiduciary Management, Financial Education, napf, NEST, pension playpen, pensions, Retirement | Tagged , , , , , , , | 11 Comments

When does a social networker become a pest?

Posted on December 9, 2012 by henry tapper

Can an obsession with connection turn you into a spammer? This is a question that has troubled me since Linkedin sent me this e-mail Hi Henry, Due to the extremely high number and percentage of rejected invitations associated with your … Continue reading →

Posted in customer service, happiness, Henry Tapper blog, Linkedin, pension playpen, social media | Tagged , , , , , , , | 5 Comments

Tsunami – make haste to higher ground!

Posted on November 9, 2012 by henry tapper

You don’t need to be particularly clever to work out that in 2013 and 2014 , there are going to be a lot of purchasing decisions by employers if the “victorious” unblemished start to auto-enrolment is to be continued among … Continue reading →

Posted in actuaries, auto-enrolment, customer service, dc pensions, NEST, social media | Tagged , , , , , , , , | 2 Comments

Don’t fence me in!

Posted on November 3, 2012 by henry tapper

I went to a presentation to a small group of intermediaries given by a major life company last week. The presentation explored how we could adopt social media in our work to help jointly build our businesses and make it … Continue reading →

Posted in corporate governance, customer service, First Actuarial, Linkedin, social media, twitter | Tagged , , , , , , , | Leave a comment

Why we need to say “NO” to pension guarantees!

Posted on October 25, 2012 by henry tapper

On Monday the Institute and Faculty of Actuaries delivered a paper stating that it would be able to deliver a system of lock-in guarantees at a price of less than 1% pa of the fund that could be used by … Continue reading →

Posted in actuaries, annuity, auto-enrolment, Bankers, club pension, corporate governance, customer service, David Pitt-Watson, dc pensions, defined aspiration, EU Solvency II, FSA, happiness, Liability Driven Investment, NEST, pension playpen, pensions, Personal Accounts, Retirement | Tagged , , , , , , , | 15 Comments

Tesco v Morrisons – a pension-enrolment showdown

Posted on October 11, 2012 by henry tapper

The Government officials charged with monitoring the success of auto-enrolment will no doubt be watching with interest the reported numbers enrolling into the Morrison’s and Tesco’s pension arrangements. Both organisations have opted to provide their “eligible jobholders” with defined benefit pensions; the … Continue reading →

Posted in auto-enrolment, customer service, de-risking, defined aspiration, Financial Education, Management, Payroll, pension playpen, Popcorn Pensions | Tagged , , , , , , , | 5 Comments

Investing in the sunny uplands!

Posted on September 14, 2012 by henry tapper

A common theme in my blogs is the frustration that people get stuck in the wrong kind of investments wrong in terms of charges, wrong in terms of management and wrong in terms of the suitability of the fund to a … Continue reading →

Posted in actuaries, customer service, dc pensions, de-risking, defined aspiration, FSA, happiness, leadership, pensions, Popcorn Pensions, with-profits | Tagged , , , , , , , | 1 Comment

Does your pension scheme need advice?

Posted on August 14, 2012 by henry tapper

WARNING- THIS BLOG CONTAINS A SHAMELESS PLUG FOR OUR SERVICES! (transparent as always!) I’m travelling up to Nottingham this morning to talk to Employers and Trustees who are asking themselves “Does our pension scheme need advisers”. Meeting similar groups recently, the answers I’m … Continue reading →

Posted in actuaries, annuity, auto-enrolment, Change, customer service, dc pensions, de-risking, defined aspiration, Financial Education, FSA, happiness, leadership, Linkedin, mallowstreet, Popcorn Pensions, Retirement, social media, Treasury | Tagged , , , , , , , | 7 Comments