Category Archives: customer service

An employee whose job was to be sacked

Posted on September 2, 2023 by henry tapper

Customer service has improved little in the last fourty years. This story demonstrates the high standards that once existed in one of our leading Department Stores. Continue reading →

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Dashboards will test quality of service – and value for members.

Posted on June 27, 2022 by henry tapper

Thanks Paul McGlone for reminding the good people of Linked-in that “dashboard denial” is futile. He ends a pithy argument with an admission that while dashboards are coming , we don’t know quite when. Of course, none of that is … Continue reading →

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How can pensions be giving savers VFM but not be dashboard ready?

Posted on July 27, 2020 by henry tapper

  Outcomes for dough, portals for show! Over the weekend, I’ve been thinking about how I can judge the quality of service I receive from my pension provider. As a consumer there are a number of things I would like … Continue reading →

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Dashboard? – we’re dash-less and bored!

Posted on August 30, 2019 by henry tapper

  The title was my summation of a discussion of dashboard progress over the past four years. We’d been talking about what the general public want and had landed on precisely the model illustrated at the top of the blog. … Continue reading →

Posted in age wage, Bankers, customer service, Dashboard, dc pensions, pensions | Tagged , , , , , | 4 Comments

Lord share their data – but not yet!

Posted on December 4, 2018 by henry tapper

Augustine’s wayward prayer – “Lord, make me holy – but not yet”, sprung to mind as I sat with the dashboardistas in Parliament yesterday. The Government’s “Pensions Dashboards – working together for the consumer” is a pretty vague document which … Continue reading →

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DWP’s silence on dashboards helps nobody.

Posted on August 13, 2018 by henry tapper

We are now in Mid- August. “Summer’s lease has all too short a date”, the promised announcement on the “feasibility” of the pension dashboard looks like slipping to the autumn. Meanwhile over 100,000 people each quarter reach 55 , a … Continue reading →

Posted in customer service, Dashboard, pensions | 3 Comments

Isn’t it time we thought of pensions as insurance (again)?

Posted on July 29, 2018 by henry tapper

  Yesterday, I wrote of the positive future that I saw for collective schemes, if they could rid themselves of the pernicious effects of financial economics. I based my arguments on my perceptions of the impact of mark to market … Continue reading →

Posted in Blogging, customer service, pensions | Tagged , , , | 2 Comments

Britain leading the way (at last)

Posted on August 14, 2017 by henry tapper

The balance of regulatory geo-politics has changed (did I really write that!) I guess most baby boomers like me grew up thinking that (at least in matters financial), Britain could look to America for progressive policy and practice. This is no … Continue reading →

Posted in advice gap, Big Government, customer service, pensions | Tagged , , , , , , , , | 3 Comments

Ignore “bad “; let’s big-up good asset management!

Posted on December 5, 2016 by henry tapper

The asset management industry will get nowhere trying to defend bad practices. It should be celebrating its success stories. We have good active managers in this country and we have good passive managers, protecting bad practice among bad asset managers … Continue reading →

Posted in consultant, corporate governance, customer service, pensions | Tagged , , , , , | 3 Comments

Turning payroll administrators into pension managers

Posted on August 2, 2015 by henry tapper

      A payroll administrator pays someone tomorrow, a pension manager pays someone for ever. A workplace pension is no more than deferred pay, you remove money from today’s pay-packet and it is returned later, when there’s no money … Continue reading →

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