here’s what you’ve been saying
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Category Archives: customer service
How can pensions be giving savers VFM but not be dashboard ready?
Outcomes for dough, portals for show! Over the weekend, I’ve been thinking about how I can judge the quality of service I receive from my pension provider. As a consumer there are a number of things I would like … Continue reading
Posted in customer service, Dashboard, dc pensions, pensions
Tagged AgeWage, Dashboards, Data, pension dashboards, Value for Money, VFM
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Dashboard? – we’re dash-less and bored!
The title was my summation of a discussion of dashboard progress over the past four years. We’d been talking about what the general public want and had landed on precisely the model illustrated at the top of the blog. … Continue reading
Posted in age wage, Bankers, customer service, Dashboard, dc pensions, pensions
Tagged CMA, IDG, MAPS, Open Banking, Origo, pensions
4 Comments
Lord share their data – but not yet!
Augustine’s wayward prayer – “Lord, make me holy – but not yet”, sprung to mind as I sat with the dashboardistas in Parliament yesterday. The Government’s “Pensions Dashboards – working together for the consumer” is a pretty vague document which … Continue reading
Posted in customer service, Dashboard, pensions
Tagged ABI, Dashboard, Data, Pension Dashboard, pensions, PLSA
2 Comments
DWP’s silence on dashboards helps nobody.
We are now in Mid- August. “Summer’s lease has all too short a date”, the promised announcement on the “feasibility” of the pension dashboard looks like slipping to the autumn. Meanwhile over 100,000 people each quarter reach 55 , a … Continue reading
Posted in customer service, Dashboard, pensions
3 Comments
Isn’t it time we thought of pensions as insurance (again)?
Yesterday, I wrote of the positive future that I saw for collective schemes, if they could rid themselves of the pernicious effects of financial economics. I based my arguments on my perceptions of the impact of mark to market … Continue reading
Posted in Blogging, customer service, pensions
Tagged Financial, Financial economics, Insurance, pensions
2 Comments
Britain leading the way (at last)
The balance of regulatory geo-politics has changed (did I really write that!) I guess most baby boomers like me grew up thinking that (at least in matters financial), Britain could look to America for progressive policy and practice. This is no … Continue reading
Posted in advice gap, Big Government, customer service, pensions
Tagged Brevin Frank, chris sier, FCA, Hedge Funds, IA, Investment Association, pensions, Transparency, Transparency Task Force
3 Comments
Ignore “bad “; let’s big-up good asset management!
The asset management industry will get nowhere trying to defend bad practices. It should be celebrating its success stories. We have good active managers in this country and we have good passive managers, protecting bad practice among bad asset managers … Continue reading
Posted in consultant, corporate governance, customer service, pensions
Tagged Fundsmith, Investment Association, LGIM, Martin Dietz, Michael Johnson, Terry Smith
3 Comments
Turning payroll administrators into pension managers
A payroll administrator pays someone tomorrow, a pension manager pays someone for ever. A workplace pension is no more than deferred pay, you remove money from today’s pay-packet and it is returned later, when there’s no money … Continue reading
The inter web of trust
My father did his national service in the navy. I remember him telling me why those in the navy saluted with a closed palm and those in the army with an open palm. According to my Dad, those in the … Continue reading
Posted in corporate governance, customer service
Tagged army, compliance, due diligence, navy, search, Transparency, trust, web
3 Comments
Facing up to mental health
This article’s by our friends at Lockton. It’s on an important subject that impacts us all! I’m really pleased they’ve asked me to put it on this blog. It doesn’t surprise me that Nigel Wilson is pioneering work on this. Like … Continue reading
Posted in corporate governance, customer service, de-risking
Tagged GSK, Legal&General, Lockton, mental health, Nigel Wilson, OECD, Royal Mail
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