-
Archives
- October 2023
- September 2023
- August 2023
- July 2023
- June 2023
- May 2023
- April 2023
- March 2023
- February 2023
- January 2023
- December 2022
- November 2022
- October 2022
- September 2022
- August 2022
- July 2022
- June 2022
- May 2022
- April 2022
- March 2022
- February 2022
- January 2022
- December 2021
- November 2021
- October 2021
- September 2021
- August 2021
- July 2021
- June 2021
- May 2021
- April 2021
- March 2021
- February 2021
- January 2021
- December 2020
- November 2020
- October 2020
- September 2020
- August 2020
- July 2020
- June 2020
- May 2020
- April 2020
- March 2020
- February 2020
- January 2020
- December 2019
- November 2019
- October 2019
- September 2019
- August 2019
- July 2019
- June 2019
- May 2019
- April 2019
- March 2019
- February 2019
- January 2019
- December 2018
- November 2018
- October 2018
- September 2018
- August 2018
- July 2018
- June 2018
- May 2018
- April 2018
- March 2018
- February 2018
- January 2018
- December 2017
- November 2017
- October 2017
- September 2017
- August 2017
- July 2017
- June 2017
- May 2017
- April 2017
- March 2017
- February 2017
- January 2017
- December 2016
- November 2016
- October 2016
- September 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- February 2016
- January 2016
- December 2015
- November 2015
- October 2015
- September 2015
- August 2015
- July 2015
- June 2015
- May 2015
- April 2015
- March 2015
- February 2015
- January 2015
- December 2014
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- February 2014
- January 2014
- December 2013
- November 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010
- September 2010
- August 2010
- July 2010
- June 2010
- May 2010
- April 2010
- March 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- July 2009
- May 2009
- April 2009
- January 2009
-
Meta
Category Archives: customer service
An employee whose job was to be sacked
Customer service has improved little in the last fourty years. This story demonstrates the high standards that once existed in one of our leading Department Stores. Continue reading
Dashboards will test quality of service – and value for members.
Thanks Paul McGlone for reminding the good people of Linked-in that “dashboard denial” is futile. He ends a pithy argument with an admission that while dashboards are coming , we don’t know quite when. Of course, none of that is … Continue reading
How can pensions be giving savers VFM but not be dashboard ready?
Outcomes for dough, portals for show! Over the weekend, I’ve been thinking about how I can judge the quality of service I receive from my pension provider. As a consumer there are a number of things I would like … Continue reading
Posted in customer service, Dashboard, dc pensions, pensions
Tagged AgeWage, Dashboards, Data, pension dashboards, Value for Money, VFM
Leave a comment
Dashboard? – we’re dash-less and bored!
The title was my summation of a discussion of dashboard progress over the past four years. We’d been talking about what the general public want and had landed on precisely the model illustrated at the top of the blog. … Continue reading
Posted in age wage, Bankers, customer service, Dashboard, dc pensions, pensions
Tagged CMA, IDG, MAPS, Open Banking, Origo, pensions
4 Comments
Lord share their data – but not yet!
Augustine’s wayward prayer – “Lord, make me holy – but not yet”, sprung to mind as I sat with the dashboardistas in Parliament yesterday. The Government’s “Pensions Dashboards – working together for the consumer” is a pretty vague document which … Continue reading
Posted in customer service, Dashboard, pensions
Tagged ABI, Dashboard, Data, Pension Dashboard, pensions, PLSA
2 Comments
DWP’s silence on dashboards helps nobody.
We are now in Mid- August. “Summer’s lease has all too short a date”, the promised announcement on the “feasibility” of the pension dashboard looks like slipping to the autumn. Meanwhile over 100,000 people each quarter reach 55 , a … Continue reading
Posted in customer service, Dashboard, pensions
3 Comments
Isn’t it time we thought of pensions as insurance (again)?
Yesterday, I wrote of the positive future that I saw for collective schemes, if they could rid themselves of the pernicious effects of financial economics. I based my arguments on my perceptions of the impact of mark to market … Continue reading
Posted in Blogging, customer service, pensions
Tagged Financial, Financial economics, Insurance, pensions
2 Comments
Britain leading the way (at last)
The balance of regulatory geo-politics has changed (did I really write that!) I guess most baby boomers like me grew up thinking that (at least in matters financial), Britain could look to America for progressive policy and practice. This is no … Continue reading
Posted in advice gap, Big Government, customer service, pensions
Tagged Brevin Frank, chris sier, FCA, Hedge Funds, IA, Investment Association, pensions, Transparency, Transparency Task Force
3 Comments
Ignore “bad “; let’s big-up good asset management!
The asset management industry will get nowhere trying to defend bad practices. It should be celebrating its success stories. We have good active managers in this country and we have good passive managers, protecting bad practice among bad asset managers … Continue reading
Posted in consultant, corporate governance, customer service, pensions
Tagged Fundsmith, Investment Association, LGIM, Martin Dietz, Michael Johnson, Terry Smith
3 Comments
Turning payroll administrators into pension managers
A payroll administrator pays someone tomorrow, a pension manager pays someone for ever. A workplace pension is no more than deferred pay, you remove money from today’s pay-packet and it is returned later, when there’s no money … Continue reading