here’s what you’ve been saying
IFA on “Fund pays”. How p… Eugen Neagu on What’s the point of thes… John Mather on “Fund pays”. How p… Paraplanner on What’s the point of thes… Mark Meldon on “Fund pays”. How p… Phil Castle on “Fund pays”. How p… Colin Meech on Trade Unions; a necessary agen… Robert Davies on What’s the point of thes… Mark Meldon on If we can’t measure CETV… henry tapper on If we can’t measure CETV… Adrian Boulding on If we can’t measure CETV… Phil Castle on What’s the point of thes… Graham Bentley on What’s the point of thes… George Kirrin on Trade Unions; a necessary agen… IFA on What’s the point of thes…
Category Archives: customer service
Britain leading the way (at last)
The balance of regulatory geo-politics has changed (did I really write that!) I guess most baby boomers like me grew up thinking that (at least in matters financial), Britain could look to America for progressive policy and practice. This is no … Continue reading
Posted in advice gap, Big Government, customer service, pensions
Tagged Brevin Frank, chris sier, FCA, Hedge Funds, IA, Investment Association, pensions, Transparency, Transparency Task Force
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Ignore “bad “; let’s big-up good asset management!
The asset management industry will get nowhere trying to defend bad practices. It should be celebrating its success stories. We have good active managers in this country and we have good passive managers, protecting bad practice among bad asset managers … Continue reading
Posted in consultant, corporate governance, customer service, pensions
Tagged Fundsmith, Investment Association, LGIM, Martin Dietz, Michael Johnson, Terry Smith
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Turning payroll administrators into pension managers
A payroll administrator pays someone tomorrow, a pension manager pays someone for ever. A workplace pension is no more than deferred pay, you remove money from today’s pay-packet and it is returned later, when there’s no money … Continue reading
The inter web of trust
My father did his national service in the navy. I remember him telling me why those in the navy saluted with a closed palm and those in the army with an open palm. According to my Dad, those in the … Continue reading
Posted in corporate governance, customer service
Tagged army, compliance, due diligence, navy, search, Transparency, trust, web
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Facing up to mental health
This article’s by our friends at Lockton. It’s on an important subject that impacts us all! I’m really pleased they’ve asked me to put it on this blog. It doesn’t surprise me that Nigel Wilson is pioneering work on this. Like … Continue reading
Posted in corporate governance, customer service, de-risking
Tagged GSK, Legal&General, Lockton, mental health, Nigel Wilson, OECD, Royal Mail
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NEST – Lamborghini or Trabant?
Yesterday I wrote about NEST’s great steps towards an integrated approach to the management of auto-enrolment data. I didn’t hear anyone else asking the question “is NEST acting as a force for good or is it over-stepping the remit we , … Continue reading
Posted in customer service, dc pensions
Tagged auto enrolment, Business, Business and Economy, corporate governance, corporate risk, dc pensions, DWP, Employment, Government, National Employment Savings Trust, NEST, pension, Pension new, pension playpen, pensions, Retirement, Trabant or Lamborghini, workplace Pensions
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Do you want to be a Pension PlayPen Agent?
If you fancy helping your clients to get the right workplace pension to suit their payroll and provide best outcomes for their staff, you should register as an agent at http://www.pensionplaypen.com/register . Helping your clients to use our service doesn’t … Continue reading
Pension PlayPen overall winner at IMAIA 2014!
We do “new”, not because old is wrong but because new is where the future is. So we entered the IMAIA this year at the behest of our friend and mentor Jenny Davidson, the new Reward Director at Talk … Continue reading
Posted in brand, Cruise boats, customer service, de-risking, gloriana, henley, Henry Tapper blog, pension playpen
Tagged Awards, Business, Employment, Financial services, Government, IMAIA, IMAIA14, Marketing, Pension new, pension playpen, pensions, Retirement, twitter
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Time for an upgrade?
The fireworks came from the Treasury but amidst the noise and smoke, the DWP’s Command Paper, poses some challenges for many of the 10,000 employers who’ve staged auto-enrolment. By April 2015, we can expect workplace pensions qualifying to be used … Continue reading
A capacity crunch?
The prospect of debating whether we get a capacity crunch in Auto-enrolment drew a capacity-crunching crowd to Wragge & Co.’s offices yesterday afternoon. Under the convenance of heroically quiffed Andy Agethangelou, some 50 of us attended a symposium on the current state … Continue reading
Posted in auto-enrolment, customer service, dc pensions, NEST, Payroll, pension playpen, pensions
Tagged annuity, Business, Business and Economy, Capacity crunch, CIPP, corporate governance, corporate risk, dc pensions, de-risking, Defined benefit pension plan, DWP, Employment, Financial services, Government, National Employment Savings Trust, pension, Pension new, pension playpen, pensions, Politics, public sector, Public Sector Pensions, Retirement, Society, Standard Life, Steve Webb, twitter, United States
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