Tag Archives: HR

HR and the decline of empathy

I wrote to my HR department to tell them I had had some emergency treatment. What I got back surprised me, an admission that they knew nothing about it – contractual sickness terms  –  and a sign off that reads … Continue reading

Posted in NHS, pensions | Tagged , , , , | 8 Comments

Time to #INSPIREeurope18 with @SDWorxUKI

Tomorrow’s the SD Worx (ex Ceridian) conference in London’s posh Hilton Hotel. I’ve gone for the last few years as it gives great insights into what’s going on in Reward and HR (which isn’t pension). It’s like jumping out of … Continue reading

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MoneyHub – financial education’s future?

I met yesterday with Toby Hughes, CEO of MoneyHub, one of the very few people in financial services who I could properly call visionary. Like most visionaries, his big idea is very simple. He and his CTO Dave Toge talked … Continue reading

Posted in Money Advice Service, pension playpen | Tagged , , , , , , , , , , , , , , , | Leave a comment

When only a dedicated project manager will do – AE needs new advisers.

Most pension people trying to project manage auto-enrolment have found themselves out of their depth. Whether you are an actuarial consultant or an IFA the issue is the same- you know little about HR processes and less about payroll. Integrating … Continue reading

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Auto-enrolment for HR managers

It’s the employer’s job to get their staff to save. This is the simple message of this guide. Unfortunately, the devil’s in the detail and this guide is quite technical. re being Auto-enrolment is not just about complying with regulations, … Continue reading

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Employers can help staff with their money – if only we’d let them

It’s time companies got their mojo back and got real with staff. Www.pensionplaypen.com helps to do just that. Continue reading

Posted in auto-enrolment, Henry Tapper blog, pensions, Retail Distribution Review, Retirement | Tagged , , , , , , , , , , , , | Leave a comment

An employee whose job was to be sacked

Customer service has improved little in the last fourty years. This story demonstrates the high standards that once existed in one of our leading Department Stores. Continue reading

Posted in customer service | Tagged , , , , | 8 Comments