An employee whose job was to be sacked

According to no less an authority than Danny Baker, this story is absolutely true.

Harrods in the sixties employed someone to be sacked- surely the best job in the world.

Apparently  the employee was paid to sit among the boxes on Harrods top-floor smoking his pipe and reading the Sporting Life. From time to time a bell would ring and he would be summoned to a department where an irate customer was  being mollified by the Head of the Department.

Let us say today that Lady Ponsonby-Waffles has discovered one of the precious china teacups she recently purchased is chipped.

The Department Head greets our friend with “Lady Ponsonby-Waffles is a most valued customer, your failure to check the quality of her china cups has led to her current predicament, you sir are fired”

Despite Lady Ponsonby-Waffles pleas for mercy, the Head cannot be swayed. Our friend slopes disconsolately to the exit. Lady Ponsonby-Waffles drops her complaint convinced to the store’s determination to enforce the highest standards. Our friend, once passing the Department’s exit, slips back to his Sporting Life and his Pipe, to await the next occasion he would be called upon to be sacked.

About henry tapper

Founder of the Pension PlayPen, Director of First Actuarial, partner of Stella, father of Olly . I am the Pension Plowman
This entry was posted in customer service and tagged , , , , . Bookmark the permalink.

8 Responses to An employee whose job was to be sacked

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  6. As the meme, “I’m not even mad, that’s amazing!”. Well, I think this is actually a brilliant strategy in case you know that you will be facing mad customers and what an outside of the box thinking.
    If it was worthy of paying someone to be sacked, then this was a daily situation :))

    Thanks for sharing!

    Like

    • pdonat says:

      Out of box yes, brilliant no. It’s horrible. The customer getting mad for broken teacup is the problem and this way you are only justifing his behaviour.

      Liked by 1 person

  7. Alberto says:

    Good post. I learn something new and challenging
    on websites I stumbleupon on a daily basis.

    It’s always useful to read content from other writers and use something from other web sites.

    Like

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