Category Archives: customer service

An amnesty on pension charges is not the answer!

Posted on August 11, 2012 by henry tapper

It seem that Aviva are to review the legacy charges on pension charges. Tom Mcphail is calling for a general amnesty on charges that hints that there is currently a “charges war”. There isn’t a charges war Tom, if there was … Continue reading →

Posted in actuaries, auto-enrolment, Bankers, Change, corporate governance, customer service, dc pensions, Financial Education, pensions, Popcorn Pensions | Tagged , , , , , , , | 5 Comments

Too important to hide;- why the Government has to investigate pension default charges

Posted on August 8, 2012 by henry tapper

LCP, the pensions consultancy, yesterday published its first DC Fees Survey and very good it is too. It confirms what we knew, that the investment fees and charges for some DC funds are not transparent, that they can be as much as 100% … Continue reading →

Posted in actuaries, annuity, auto-enrolment, Bankers, Change, corporate governance, customer service, dc pensions, de-risking, happiness, Henry Tapper blog, NEST, pension playpen, pensions, Popcorn Pensions, Treasury | Tagged , , , , , , , , , | 10 Comments

Our Golden Olympic girls from Somerset and the Mod God!

Posted on August 1, 2012 by henry tapper

Thank goodness that we have a gold medal – Britain felt constipated without one . The experience of watching Glover and Stanning  win gold  was better than a long-expected bowel movement. Stanning’s from Yeovil and Glover’s a ..Glover… and she went to school … Continue reading →

Posted in customer service, wiggins, Yeovil Town | Tagged , , , , , , , | Leave a comment

Send in forensic actuaries to sort out these “rip-off” pensions!

Posted on July 25, 2012 by henry tapper

Spookily, a couple of hours after I’d published yesterday’s blog about how the DWP had ducked the dodgy question of how to sort out legacy pension charges, Steve Webb, the Pension Minister issued an appeal to the pensions industry to … Continue reading →

Posted in actuaries, annuity, auto-enrolment, corporate governance, customer service, dc pensions, Fiduciary Management, Financial Education, leadership, Retirement, Treasury | Tagged , , , , , , , | 18 Comments

Auto-enrolment – working out who does what.

Posted on July 8, 2012 by henry tapper

The hard part in establishing a process to stage auto enrolment and manage it each payroll period is not working out what needs to be done. Process maps exist that will help you understand the scope and complexity of the task. It’s the … Continue reading →

Posted in auto-enrolment, customer service, de-risking, FSA, Management, NEST, pensions, Personal Accounts | Tagged , , , , , , , , , , | 3 Comments

The Regulator Strikes Back – Barclays, fund platforms and the FSA

Posted on July 2, 2012 by henry tapper

I quote some of an article by matthew.vincent@ft.com  which is quite brilliant (link here) – I won’t ever write this well! The Financial Times continues to provide the world’s best coverage of financial issues – thank goodness we live in a world … Continue reading →

Posted in Bankers, customer service, economics, Fiduciary Management, FSA, Greece, Horse racing, pensions | Tagged , , , , , , , | 3 Comments

What do Jimmy Carr, the FTT and the film industry have in common?

Posted on June 21, 2012 by henry tapper

Simples- they are today’s top stories and they’re all about personal greed. This article condemns that greed and suggests that people can have fun without ripping off others. Jimmy Carr has been caught using K2 – a Jersey loan back arrangement that left … Continue reading →

Posted in corporate governance, Cruise boats, customer service, happiness | Tagged , , , , , , , | 3 Comments

Keeping kids solvent

Posted on May 19, 2012 by henry tapper

Vivi Friedgut is quite a woman. Still in her early thirties she has left the world of private banking where she could make easy money advising the super-rich. She has chosen to invest her private capital in educating students and those at … Continue reading →

Posted in Bankers, customer service, Facebook, Henry Tapper blog, pensions, twitter | Tagged , , , , , , , , , | 3 Comments

Is your company good to retire from?

Posted on May 7, 2012 by henry tapper

Is this a stupidly obvious or obviously stupid question? If you fall into the “stupidly obvious” camp you are one of a dwindling band of devotees of the paternalistic culture that believes that a lifetime’s work with an organsiation should be rewarded … Continue reading →

Posted in annuity, customer service, dc pensions, de-risking, defined aspiration, happiness, Henry Tapper blog, Popcorn Pensions, Retirement | Tagged , , , , , , , | 8 Comments

Collective Defined Contribution Schemes – A Shameful Missed Opportunity

Posted on April 26, 2012 by henry tapper

An article by Kevin Wesbroom. In December 2008 the Government published the response to its paper on risk sharing pension schemes.  The opening sentence of the Executive Summary states “The Government is committed to encouraging good practice pension provision.”  In December … Continue reading →

Posted in annuity, customer service, dc pensions, defined aspiration, pensions, Public sector pensions, Retirement | Tagged , , , , , , , | 13 Comments