Tag Archives: Barclays

Customer intolerance; why it’s tough for banks to be relevant.

  A couple of days ago I wrote about Barclays moving my credit card from i24 to their new “infinite” card. I’ve since had a detailed letter explaining what’s changed. I’m moving from MasterCard to Visa My annual membership cost … Continue reading

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What rights do banking customers still have?

I received a letter out of the blue from Scott Miller, Head of Customer Services at Barclays. It’s a pro-forma and it included a new credit card, if it hadn’t, I’d have not read it. Not so great I thought, … Continue reading

Posted in Bankers, pensions | Tagged , , , , , , , , | 8 Comments

What’s the point of banks?

News that the HSBC is to slash it’s costs by $5bn. spells trouble for 6,000 British workers and their families. It will probably be seen as good news to the shareholders of the bank but what of the customers? There was … Continue reading

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Is now really the time to stop bashing banks?

“If you ain’t cheating – you ain’t trying” “Time to lay off the banks”  – I hear it every day. I live with a Director of a leading retail bank- she claims not to read my blogs –  I’d like to … Continue reading

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Is there a productivity dividend from auto-enrolment?

Pension PlayPen will give a leg up to anyone who’s trying – even some clapped out old bank that lost the trust of its customers long ago. So here’s some research produced by Barclays. I have written recently about the … Continue reading

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The Regulator Strikes Back – Barclays, fund platforms and the FSA

I quote some of an article by matthew.vincent@ft.com  which is quite brilliant (link here) – I won’t ever write this well! The Financial Times continues to provide the world’s best coverage of financial issues – thank goodness we live in a world … Continue reading

Posted in Bankers, customer service, economics, Fiduciary Management, FSA, Greece, Horse racing, pensions | Tagged , , , , , , , | 3 Comments

What do Jimmy Carr, the FTT and the film industry have in common?

Simples- they are today’s top stories and they’re all about personal greed. This article condemns that greed and suggests that people can have fun without ripping off others. Jimmy Carr has been caught using K2 – a Jersey loan back arrangement that left … Continue reading

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Hose down RBS and Coutts before you put them on the forecourt.

There is a Coutts cash point in my high street – Eton High Street. It charges other bank’s customers for the privilege of using it. You can do that if you have the banking cachet that Coutts believes it has. Most … Continue reading

Posted in Bankers, Change, corporate governance, customer service, Fred Goodwin, Management, RBS, Retail Distribution Review | Tagged , , , , , , , | 2 Comments