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Category Archives: customer service
The FSA should’ve picked on somebody its own size
It’s a feature of bullies that they pick upon the weak and harmless and avoid the toughs in the playground. So we shouldn’t be surprised that the FSA left RBS alone while hunting down IFAs for procedural offences. The big concern about … Continue reading
When someone takes you over – stealing your e-mail identity
At 7.50 yesterday I logged onto my Gmail account in Leeds to find a message saying I’d changed my password twenty minutes before. Twenty minutes later I got a call from a friend in Australia that I’d asked him for money to … Continue reading
Posted in corporate governance, customer service, social media
Tagged Australia, Facebook, Google, Identity theft, Mail, Password, Security, Spain
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Beyond belief – investment philospohies in the DC world
Investment Philosophies are what Asset Managers use to justify fees- Investment Beliefs are how trustees justify paying them. Continue reading
Should pensions be personal?
I’m surprised to say that for the first time, the Pension Play voted unanimously after the 25th London lunch held at the Counting House on Monday December 5th. What, you might ask, could bring the following fine minds together in … Continue reading
Treasury 1 DWP 0 (Steve Webb o.g. 89 minutes)
I wouldn’t like to be Steve Webb this afternoon. Having protested for the past few weeks that the DWP‘s auto-enrolment timeline was carved in stone, we learn today that employers with 3000 or less employees (for details follow this link!) will have another year or so to … Continue reading
Meaningless choice
“choices should only be offered where they are meaningful, timely and can be taken in the full understanding of both up and downside”.
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Posted in annuity, corporate governance, customer service, de-risking, Fiduciary Management, Liability Driven Investment, NEST, Retail Distribution Review, Retirement
Tagged Business, Debora Price, Decision making, Eagle Star, Eagle Star Insurance, Einstein, Employment, Fiduciary Management, Financial Capability, Financial literacy, Financial services, Galileo, Gallileo, Newton, pension, Quantitative easing, Social group, trustee, United States, Wittgenstein
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Sacred cows at the abattoir
In her 45 minute talk, Debora led us to an abattoir of sacred cows where we saw strung up on meat hooks our most cherished hopes. Continue reading
Posted in annuity, corporate governance, customer service, dc pensions, Fiduciary Management, NEST, OECD, pension playpen, Retirement
Tagged Assisted Living, Basil D'Oliveira, Business, Debora, Debora Price, Equity release, Government, Health, long term care, Nicola Horlick, Nursing home, pension, Retirement, Ros Altmann, Self-sufficiency, Senior Health, United States
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Ticking timebombs in the pension cupboard
When things go wrong in DC pension administration they go badly wrong. The old axiom is “right first time”. The cost of unravelling a mistake can be ruinous. Take the case of the Dutch insurer Aegon, whose UK subsidiary formerly Scottish Equitable– has had … Continue reading
Posted in annuity, corporate governance, customer service, dc pensions, de-risking, Liability Driven Investment, NEST, pension playpen
Tagged Aegon, DC Comics, Financial Services Compensation Scheme, Insurance, National Employment Savings Trust, pension, Pension Regulator, Scottish Equitable
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Pension power! Is your employer doing enough?
Most people who read articles about pensions earn their living from pensions – managing the benefits or the investments, setting the things up or closing the things down. Most of the people who benefit from pensions do not (sadly) read … Continue reading
Posted in annuity, corporate governance, customer service, dc pensions, Facebook, mallowstreet, pension playpen, pensions, Retirement, social media, twitter
Tagged Chief executive officer, Compensation & Benefits, Employment, Financial services, Human Resources, National Employment Savings Trust, pension, Trade union
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Wrong is right…. Guest Blog by Steve Delo
The financial crisis has changed the financial landscape and had a dramatic impact on all investment decision making. Slap bang in the firing line are company pension schemes. And if you’re a trustee of such a scheme, you have onerous responsibilities, … Continue reading