Tag Archives: customer service
Should employers be bothered about their pensioners?
Seems a stupid question to those of us involved in running defined benefit schemes. Pensioners of defined benefit pension schemes are the happy beneficiaries of their companies foresight and generosity in establishing and maintaining that pension. Organisations that have established … Continue reading
Posted in annuity, customer service, dc pensions, Retirement
Tagged annuity, Business, Compensation and Benefits, customer service, dc pensions, Defined benefit pension plan, Employment, Financial services, Human Resources, pension, Pension new, Pension Poverty, Politics, Retirement, Society
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Culling seals
I have a new phrase in my vocabulary which relates to the activities of financial institutions that take advantage of the inertia of customers. I cannot tell you about the context in which I learned about this phrase as I am … Continue reading
Posted in customer service, dc pensions, de-risking, pension playpen
Tagged Chatham House, Chatham House Rule, corporate risk, Culling, customer service, dc pensions, de-risking, Financial services, Insurance, Open Market Option, pension, Pension new, pension playpen, Pension Poverty, Pensions, Politics, Seal hunting
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Why your personal pension/FSAVC may be worthless.
The question that the insurers and possibly the law courts need to answer is whether they will compensate their policyholders for mis-buying?
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Posted in customer service, pension playpen
Tagged Business, corporate risk, customer service, Economics, Equitable Life, Equitable Life Assurance Society, Financial services, Insurance, National Employment Savings Trust, pension, Pension new, pension playpen, Pension Poverty, Pensions, Policy, Politics
8 Comments
Going to work?
We should be looking to release our older workers to train up the youth and deploy their reliability and indpenedence the way they see best. That may not require them going to work. Continue reading
Hotel stupid
The Hotel itself is clearly designed by bar-code or the information of people’s behjaviour that gan be gleaned from your Tesco card. Continue reading
Posted in customer service
Tagged corporate risk, Crowne Plaza, customer service, Economics, England, Germany, Holiday Inn, Hotel, London, Manchester, Salford Quays, Sony, Tesco
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A place big-bang forgot; the City University Club
The City University Club fails by any modern standard to cut the mustard- but I love it.
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Posted in customer service
Tagged Arts, Bang-Bang Club, Big Bang, Business and Economy, customer service, Film, India, Ken Oosterbroek, Shopping
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An employee whose job was to be sacked
Customer service has improved little in the last fourty years. This story demonstrates the high standards that once existed in one of our leading Department Stores. Continue reading