Monthly Archives: September 2012

“Good Retirement Outcomes ” – pension babble?

Posted on September 18, 2012 by henry tapper

My friend David Harris got the great, the good and me in an upstairs room in Benjamin Franklin’s old house in Craven Street last night. We discussed what pensions would be like in 2020, my ideas are on this blog … Continue reading →

Posted in pension playpen, pensions, Personal Accounts | Tagged , , , , , , , | 4 Comments

William and Kate

Posted on September 16, 2012 by henry tapper

I feel very sorry for William over the publication of the photos of his wife bare chested. Most especially for the not so distant memory of his mother. I feel sorry for Kate too but she has a lesser burden. If William … Continue reading →

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Pensions in 2020 – the impact of social networks

Posted on September 15, 2012 by henry tapper

We talk a lot about member engagement but in 2020 – if current trends continue – employees will have taken it out of our hands. Scheme members will be organising their own engagement and this may have surprising results. If … Continue reading →

Posted in auto-enrolment, Bankers, Change, Henry Tapper blog, pension playpen, pensions, social media | 1 Comment

Auto-enrolment;- the story so far

Posted on September 15, 2012 by henry tapper

Payroll managers are playing an increasingly important role in the formation of their business’ pension strategies. Continue reading →

Posted in auto-enrolment, leadership, pension playpen, pensions | Tagged , , , , , , , | 7 Comments

Investing in the sunny uplands!

Posted on September 14, 2012 by henry tapper

A common theme in my blogs is the frustration that people get stuck in the wrong kind of investments wrong in terms of charges, wrong in terms of management and wrong in terms of the suitability of the fund to a … Continue reading →

Posted in actuaries, customer service, dc pensions, de-risking, defined aspiration, FSA, happiness, leadership, pensions, Popcorn Pensions, with-profits | Tagged , , , , , , , | 1 Comment

Can the iphone get any better?

Posted on September 12, 2012 by henry tapper

Here’s a great article by Simon Ellis. It reminds me that the great technological advances are based on human needs. Inhuman nerds may want more functionality, speed and greater display resolution but ultimately it is the limitations of our physical … Continue reading →

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“I cannot advise you on that Sir”

Posted on September 10, 2012 by henry tapper

Here is a salutary tale for our times. Not a tragic tale – no disaster resulted – but a sad tale that demonstrates what happens when staff become scared to help customers. Anyone who has travelled on an “advanced” train ticket knows that … Continue reading →

Posted in East coast trains | Tagged , , , , , , , | 2 Comments

“From Kent where we are not” – Leonard Cohen’s Wembley Arena Show

Posted on September 10, 2012 by henry tapper

They are from Kent, where we are not So Cohen introduced the Webb sisters – Hattie and Charlie, who have grown in vocal stature since Cohen was last seen here and now dwarf the considerable talent of Sharon Robinson. The three hour show … Continue reading →

Posted in Leonard Cohen, Music, Olympics 2012 | Tagged , , , , , , , | 3 Comments

Olympics 2012 – what it’s made me change.

Posted on September 9, 2012 by henry tapper

I will never look at someone with cerebral palsy or any other disability in the same way again. The Paralympics have broken taboos I did not know I had, taboos broken by stories of prosthetic limbs being hurled around the olympic village as much … Continue reading →

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Challenging “received ideas”

Posted on September 8, 2012 by henry tapper

Psittacism is the act of repeating something parrot fashion and I’ve seen a lot of it in the past couple of days. Received ideas are concepts that have been so often repeated that they can hardly be challenged. We know when we … Continue reading →

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