Tag Archives: Complaint
“I cannot advise you on that Sir”
Here is a salutary tale for our times. Not a tragic tale – no disaster resulted – but a sad tale that demonstrates what happens when staff become scared to help customers. Anyone who has travelled on an “advanced” train ticket knows that … Continue reading
Posted in East coast trains
Tagged Complaint, East Coast, East Coast of the United States, Holland, Leeds, Plymouth, Richard Branson, Virgin Trains
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