Tag Archives: IRIS

Customer care, how pensions can learn from payroll (and Newcastle!)


Steve Cram – what a guy @Cintrapayroll thx for a great day! pic.twitter.com/MPi7BmmD0x — Pension Plowman (@henryhtapper) February 9, 2017  Cue Cintra Steve Cram, closing the Cintra user event on Thursday, remarked that it was unusual to find every table … Continue reading

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AE – State of the Nation – thoughts from Accountex


  Two days conducting over 300 conversations with accountants , payroll experts and a pension providers has put me in reflexive (and recumbent!) mood!. I may only have spoken to 1 in 10 of the people who passed the Pension … Continue reading

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NEST takes the strain.


NEST have something to shout about and it’s not news. Like good background music, they’ve succeeded in being there but not getting noticed. They’ve gone about their business over the last three months increasing their participating employers from 40 to … Continue reading

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5 reasons why payroll must get smarter at pensions.


Recently I was talking with someone who used to be pension manager to one of our large retailers. She wrote to me over the weekend. She’d realised that the people doing payroll for the 1.2m employers still to stage auto-enrolment aren’t … Continue reading

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