Tag Archives: treating customers fairly

Savers are denied the right to check their pension statements

Although it feels like winning, this has been a tough few weeks for me and my team as we struggle to get nearly 600 Data Requests sent to pension providers. These have been entrusted to us  via Letters of Authority … Continue reading

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“Financial strength” – customers will be the judge.

  One of the most important functions of  pension providers is to ensure that service levels are maintained through the current crisis. It is a severe test, this time the consequences of failure are not theoretical, if service levels fall … Continue reading

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Putting clients first- First Actuarial

You can’t get people lower down the corporate food chain to “treat customers fairly” if the customers aren’t the first priority of the people at the top.

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