Tag Archives: customer service
An employee whose job was to be sacked
Customer service has improved little in the last fourty years. This story demonstrates the high standards that once existed in one of our leading Department Stores. Continue reading
Why is the pension user journey so rough?
People worry about their pensions, they do not enjoy the prospect of having a later life free of work, they worry that they haven’t saved enough, they’ve lost their pension rights , they worry about their money running out before … Continue reading
Pension’s day of reckoning draws nigh!
April 6th 2016 should be a date with a red circle round it on any pension’s office calendar. It’s the day when contracting-out officially comes to an end- “cessates” – is no more. It is also the date when the … Continue reading
Posted in pensions
Tagged Actuarial science, Actuary, ageing, auto enrolment, contracting-out, customer service, dc pensions, Defined benefit pension plan, GMP
3 Comments
Auto-enrolment needs payroll and advisers on the same page.
News reaches me from up north of an abrasive public meeting in which a major payroll disputed the value of financial advice in staging auto-enrolment. I need not name names, sadly it comes as no surprise to hear a payroll software providers … Continue reading
Investing for drawdown – How L&G are responding to the challenge
Nigel Wilson, L&G’s CEO- recently ran a hang-out to discuss key issues. My question to him, was a bit technical and I’m glad that easier questions were put on the day! I asked what solutions L&G could come up with … Continue reading
Posted in pensions
Tagged Actuarial science, Actuary, corporate governance, corporate risk, customer service, L&G Drawdown, Multi-asset fund
3 Comments
When all else fails – keep on working!
Jeroen Wilbronk is a really good bloke, but I always end up disagreeing with him. He’s one of these smart-arse markets people who has an answer for everytyhing! I’ve known him a few years and have always envied his sunny … Continue reading
Posted in pensions
Tagged Actuary, advice, corporate governance, corporate risk, crash, customer service, deiversification, Forex, Investment, IPad, Jeroen Wilbronk, Markets, Strategy, Switzerland
2 Comments
“Pensions people can trust” – a proper kick in the nuts.
If we could only lift up our eyes from our spreadsheets and do some strategic thinking, we’d be grateful that Labour are trying to clean up our act. Continue reading
Posted in annuity, auto-enrolment, dc pensions, defined aspiration, mallowstreet, pension playpen, pensions, Retail Distribution Review
Tagged corporate governance, customer service, dc pensions, Defined benefit pension plan, Economics, Insurance, Liability Driven Investment, Pension Poverty, pensions, Politics, Retirement, Society, Steve Webb
12 Comments
Whatever happened to “stakeholder economics”?
When Blair swept to power in 1997, Will Hutton‘s vision of a stakeholder economy was central to New Labour‘s vision. While the idealism of those years is now derided, I prefer it to the negativity of today’s commentary. Listening to … Continue reading
Posted in Bankers, corporate governance, Henry Tapper blog, Jersey, pension playpen, pensions, Popcorn Pensions, Retirement
Tagged Business, Business and Economy, customer service, David Mowatt, dc pensions, Dutch, HSBC, Jersey, National Employment Savings Trust, NEST, pension, Steve Webb, twitter, Will Hutton
4 Comments
Mothball NEST till 2017
Should we mothball NEST and brush it off in 2017? Maybe a little drastic but we certainly need to scale back the amount it is spending both in events and it its payroll.
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Posted in dc pensions, NEST, pension playpen
Tagged annuity, Borough High Street, Business, Business and Economy, customer service, Dixie Chicks, Employment, Government, Liability Driven Investment, National Employment Savings Trust, NEST, pension, Pension Poverty, Politics, Public Sector Pensions, Retirement, Steve Webb, Treasury, United States
5 Comments