Tag Archives: administration

Why is the pension user journey so rough?

People worry about their pensions, they do not enjoy the prospect of having a later life free of work, they worry that they haven’t saved enough, they’ve lost their pension rights , they worry about their money running out before … Continue reading

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Pension administration – a tale of two cultures

This afternoon I’ll be chairing a session of a “strategic summit” on pensions that’s happening in the City of London .It’s good to be doing something live again and I hope to meet with more people I’ve missed.  London is … Continue reading

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Pension Administrators need better benchmarks than each other!

Strong words, Henry. Pensions administration is the toughest gig in the industry – bar none. Let’s ensure we criticise “the industry” not “the individuals”. They are faced with a Herculean task. Clients and consultancies should invest more in these #pensions … Continue reading

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The pension must go on

As we all work in our individual way from our individual workplaces, it’s hard to see the big picture – we see plenty of trees but not the wood. Pensions are not about us but about the people who get … Continue reading

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Holding the thin blue line on pensions

1. The immediate threat of fraud The policing of pensions is a precarious business and the “thin blue line” is figurative. The police are reluctant , for good reason, to busy themselves in the complexities of criminal maladministration , prosecutions … Continue reading

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Payroll’s good fortune or a pension administrator’s nightmare?

Many of us will have breathed a sigh of relief on hearing that the Chancellor did not intend to make any changes in the pension tax relief. Whether it was moving to a flat rate (possibly unaligned with any tax-band … Continue reading

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