Category Archives: customer service

Why your personal pension/FSAVC may be worthless.

The question that the insurers and possibly the law courts need to answer is whether they will compensate their policyholders for mis-buying?
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Going to work?

We should be looking to release our older workers to train up the youth and deploy their reliability and indpenedence the way they see best. That may not require them going to work. Continue reading

Posted in customer service, pensions, Retirement | Tagged , , , , , , , , , , | 1 Comment

Hotel stupid

The Hotel itself is clearly designed by bar-code or the information of people’s behjaviour that gan be gleaned from your Tesco card. Continue reading

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How to boil a frog- tax changes for pensions

Of course the best way to boil a frog is to put it in cold water and heat the water to boiling point, putting a frog in boiling water will result in the frog jumping out of the pot.
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Posted in corporate governance, customer service, David Pitt-Watson, dc pensions, NEST, Payroll, pension playpen, Pension Rocks III, pensions, Personal Accounts | Tagged , , , , , , , , | Leave a comment

A place big-bang forgot; the City University Club

The City University Club fails by any modern standard to cut the mustard- but I love it.
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An employee whose job was to be sacked

Customer service has improved little in the last fourty years. This story demonstrates the high standards that once existed in one of our leading Department Stores. Continue reading

Posted in customer service | Tagged , , , , | 9 Comments