Tag Archives: Fred Goodwin

Hose down RBS and Coutts before you put them on the forecourt.

There is a Coutts cash point in my high street – Eton High Street. It charges other bank’s customers for the privilege of using it. You can do that if you have the banking cachet that Coutts believes it has. Most … Continue reading

Posted in Bankers, Change, corporate governance, customer service, Fred Goodwin, Management, RBS, Retail Distribution Review | Tagged , , , , , , , | 2 Comments

The FSA should’ve picked on somebody its own size

It’s a feature of bullies that they pick upon the weak and harmless and avoid the toughs in the playground. So we shouldn’t be surprised that the FSA left RBS alone while hunting down IFAs for procedural offences. The big concern about … Continue reading

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Top 10 pension strap lines

We need to give pensions a better public image. Some say we should drop the word pensions, we say get real!

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Posted in NEST, pensions | Tagged , , , , , , , , , , , , , , , , , | 16 Comments

What to do with Fred Goodwin’s refunded pension

Of course it’s only been a decade or so since RBS bought Natwest and you can’t expect integrated systems or customer services overnight. So I’m prepared to forgive RBS for forgetting about customer service, after all they are a mighty investment bank and one that as a nation we can all be proud of.
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