Tom McPhail’s narrow and tough path to a retirement income

Tom’s excellent session on Tuesday 7th April showed that guided paths to retirement income will be tough and  difficult! It was at a Pension PlayPen coffee morning.

Tom’s question session splits into roughly two parts. In the first part we talk about the state pension and state benefits such as pension credit. In the second part we talk about what the private sector can best do to make retirement incomes better.

Tom takes us through the options available to a future Government including the taking away of the triple lock , increasing the state pension age and means testing. What is not discussed is continuing to build the state pension or replicating a state earnings related pensions. This needs be said to balance the discussion!

As regards the private pensions arising out of workplace savings, the focus is much more on guided retirement pathways than a shift to CDC. Here the discussion is about support that members of workplace schemes can get when going there own way and the options to default members into a default arrangement.

This session has been highly rated in all feedback we have received and I strongly recommend you watch or listen to it with any hour you have to spare!

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Rory Sutherland- why can’t we sell contributing to pensions better?

Why can’t we sell our pension contribution story better?

I can watch the wonderful discussion between Rory and Pensions UK and his subsequent speech on the final day of the Investment Conference last month.

Unfortunately  you can’t unless you have a Pensions UK password that can let you into their brilliant library of videos and slideshow.

With these slides you can explore how behavioural science principles like default settings, herd effects, and reframing can improve pension participation and investment decisions, transforming perceptions and financial outcomes.

Click “accept all” above to see the slides on slideshare. You’ve got there when you see this.

I will take one thing away from Rory’s talk and that was just how short we sell pension contributions to the millions of savers that Pensions UK’s members look after. Our job is to make people enthusiastic enough about the products we offer them that they defer pay from today to tomorrow (with tomorrow being sometimes 40 years away).

For Rory  (a behaviouralist) the incentive to get people saying goodbye to today’s pay is to offer up to 40% of the contribution back by way of tax relief. He may not have got this right (actuarially or from the perspective of an accountant) but he has the gist right. Saving into a pension where the deferred pay is boosted at outset , in the meantime and at the point at which money is drawn is a damned good deal.

I wish I could find a way to release Rory to you tube but I can’t! But if there ever was a reason for you to have him speak at an event you organise, may I recommend him!

This is a clip from the wonderful video if you can get there!

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We need better from FOS than this

A victim of the lack of action from FOS is Gavin H. Here he is on his experience

Mercilessly mocking the Financial Ombudsman Service, the BBCs ‘The Naked Week’ took the view that if you didn’t laugh you’d cry. It’s worth a listen for any complainant referred by a financial business and hopeful of redress: https://lnkd.in/es8CUXBS

It is good that FOS is publishing the feedback from its users but the feedback does not make for good reading either for FOS, the taxpayers who fund it or those relying on it for restitution

No one I’ve met who has used FOS find their people anything less an polite and helpful. But people need more than politeness, they need help and this review summary tells us that they are not getting the help they need.

This blog has well over 10,000 articles on it, around 60 are about FOS and the majority are about the treatment of steelworkers and the SIPPs they were transferred into after leaving the British Steel Pension Scheme.

But I also look at the treatment of offshore investors in Blackmore and other scams.

Whether it is Alistair Rush or Angie Brooks or Gavin H standing up for consumers, the theme is the same, FOS is letting down consumers and needs a radical overhaul.

If you don’t believe me, type FOS into the search box at the top of this blog and see the consistency of the problems FOS has had , problems that have been passed back to the people it is supposed to be protecting.

My very good friend Derek Scott is currently defending the Financial Ombudsman Service in the comments on this blog in discussions with Gavin who is not getting satisfaction on restitution of money not allocated to his workplace pension due to an admitted cock up.

I did use the FOS a few times in the past as a trustee of some executive pension plans from the 1990s.

I would have given them 3-4 stars. They helped in the end, but took their time about it. At least those were my experiences.

I generally preferred getting a third party involved when unable to resolve a disagreement by two-way discussion or correspondence. A third perspective can help.

I also agree with the sentiment running through Henry’s coverage of your saga (scandal?) that individual members shouldn’t have to go through such angst to get redress.

But the problem for FOS is not the occasional EPP but the deluge of complaints about workplace pensions and SIPPs. We have moved on from a pensions world to a world of savings plans. This tweet is now four years old and features on this blog where John Pattison explains his problem.

The reality is that the job FOS has is just too big for it, the pension system too large and the resource at its disposal too small.

No one thinks ill of those who work in FOS, it is just that FOS is not currently fit for the purpose it has been given.

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DB pensions may need a “Safeguard” to release their surplus

 

I may be thought of as jumping horses in the midst of the race. This idea of Punter Southall’s was an idea I was promoting with Pension Superfund for some years. The Pension Superfund has run its course but not the idea.

There is a resilience to Richard Jones, Punter Southall and Pension Safeguard Solution.

Though I have no part in the capital backed journey plans , Richard is looking for DB schemes to embark upon, I hope they happen and that the capital give trustees and sponsors the confidence to use the scheme to grow companies and people’s pensions.

The surpluses that sit in 75% of pension schemes today is of course a matter of accountancy (just as much about the deficits of the past decade were). But resource to the capital of Carlisle as a buffer makes capital backing a means for action.

As a consumerist, I would like to see pensioners and those not in pensions but in DC saving plans, benefit from the surpluses. But I see advantage even to consumers, of the surplus being reinvested to grow the sponsor. “Grow” means improving the security as well as the returns to shareholders, of a private company. The word “safeguard” in the title of the journey reminds me that defined benefits in  pensions provide a guarantee of income while still investing for growth.

So , without a personal involvement in Pensions Safeguard, I promote it here as part of a series of innovations in pensions that include the consolidation of DB pensions through superfunds and of course the building of future-earned benefits through CDC.

To suppose that these ideas compete is ridiculous. These ideas sit happily beside each other and for a proper market to form, there need to be more like it. The sad demise of Pension Superfund has made way to Pension Safeguard and to a number of similar proposals that are knocking at the door of TPR for authorisation.

I hope we will see more of these capital backed superfunds authorised; justas I hope we will see more CDC proprietors working together  for the good of the consumer – promoting pensions not just pots.

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“De-risking isn’t always prudent” – says everyone

The FT look down on the City in this photo.

We’re being scared off doing the right thing in the name of “prudence“. A stronger UK investment culture relied on consumer confidence built on clear and balanced information about rewards ​and risks, Sarah Pritchard of the FCA said today.

Asset managers have been urged to drop “boilerplate” risk warnings in favour of more balanced explanations of the pros and cons of investing, as the UK government seeks to encourage Britons to be more ambitious with their savings.

Repeatedly telling consumers their “capital is at risk” and they could lose money in financial markets has driven UK households to invest the lowest share of their wealth in equities of any G7 country, according to a new report commissioned by chancellor Rachel Reeves.

The FT tells us that a  risk warnings review, to be published today  (Thursday), told fund managers to provide customers with

“simple, accessible explanations of how investments can rise and fall, presented alongside relevant benefits and explicit time horizons”.

So far, the report has not been published by the investment Association but it will follow later today! When it’s published, it will sit on this blog as it is part of a change in culture we are finally going through which is really important throughout society.

I am taken back to my days in my early twenties when I was told to encourage clients to get invested for the long term in equities that in the short term might and infact would go down in value in value. That was to balance against short term savings which went (in those days) in the building society.

This was from teachers who had been through the 1970s and the problems society went through , reflected in huge volatility in the markets and the shares that ordinary people (like my family) invested in.

City minister Lucy Rigby said in a preface to the report:

“This is a concrete example of where a culture of too much risk aversion is harming household finances, and it must change.”


Trials that show we could do better without grim warnings.

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Asset manager Vanguard said a recent UK trial using more

“human, educational and balanced” risk disclosures instead of traditional ones seen as “abrupt, fear-inducing and highly technical” reduced the drop-off rate in Isa account opening by 23 per cent.

“Traditional language on risk has often had the opposite of its intended effect,”

said Liz Waldron, Vanguard Europe’s head of product and client experience.

“Rather than helping people make better decisions, it tends to put them off altogether.”


Behaviour can be regulated and can be over-regulated

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The FCA published a clarification of its rules in December to address

“common misconceptions about risk warnings”.

It also said last month that it would launch a review of its financial promotions rules this year, which will examine issues raised by the report published on Thursday.

“Too often risk warnings to potential investors have been driven by what firms think our rules say and established expectations that have built up over time, rather than what works for the intended reader,”

Sarah Pritchard, deputy chief executive of the FCA, said in a preface to the report.

Reuters also hive us a view looking down on the City

How did we get to this state of affairs?

You can read here how Reuters also blast the regulatory over-prudence

It does not come as a surprise to those like me who have lived through many cycles in the market. “Prudence” has become associated with de-risking and de-risking seen as sensible. But there is nothing sensible in becoming the nation with the lowest percentage of savings invested for the long term.

Trustees no longer invest the money in DB pensions, DC pensions de-risk our funds when we’re as “young” as fifty and Cash ISAs win over investment ISAs as a result.

The problems with the lack of investment culture in this country comes from a culture that encourages “de-risking” over growth. This starts in the regulation of pensions. If that changes , so will our individual behaviour .

 

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If you’re a pre-97 pensioner – there’s a shirt for you to wear

Here it is – what colour suits you best?

No offence to you offenders; you have no shame so won’t worry if your pensioners wear your crime close to their hearts!

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You own a leasehold flat? Are you a debt slave to freeholders?

Harry Scoffin goes viral on instagram


The

The unique paranoia of leaseholders- “nobody wants to be a debt slave to a freeholder”

Harry is right on both counts. Here is the recent video that spells Harry’s message out very well!

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Retiring with Aviva is not as easy as they make you think!

Gavin H’s struggle with Aviva to get his tax relief paid into his Aviva DC pot was taken up by Steve Webb in Money Mail in March. It was not until April that it became clear that the victim is Gavin , when he revealed he was the victim of a failing of the insurer to identify him not as using salary sacrifice but simply claiming tax relief for contributions he made.

Gavin is someone who has worked his life close to those providing “pensions” and is now in the retirement zone. This is his last entry on his Linked in CV

If you want to read about the struggle he had and Steve Webb looked into , read the details here.

 

Gavin’s struggle to get his money paid back to him was no easy business. He has subsequently explained..

With the help of Steve Webb and the Daily Mail , Gavin stirred Aviva into action.  PJ Zoulias, a former employee of Aviva  gave Gavin some comfort that Aviva weren’t that bad

but it turns out that they had been – on every count!

Doug Brown is senior

But Amanda is his boss

How fortunate that the former head of Wealth Policy at Aviva has now moved on to Chair TPR. Perhaps she can help her former boss out and ensure that Gavin H gets his money back (and any like him losing out at Aviva).

It’s a shame he couldn’t get any help from The Pensions Regulator but let’s hope that Emma will be able to give her new organisation some help with problems like this. Amanda and Emma are powerful women!

Standing up to a major insurer is no easy business. Well done to Gavin H, well done to Steve Webb and well done to Amanda Blanc for finally taking this out of the hands of those who for seven years had screwed things up for clients.

Seven years is a long time to have been short-changed! I hope that retirement for Gavin H is rather longer!

I hope it’s as good as Aviva say it can be!

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Targeted support – as irrelevant as Pensions Wise?

Excited?

I wonder if I should feel excited that the Government’s FCA feels we need guidance as to how to benefit from private pensions. Shouldn’t we be able to benefit from our retirement savings without targeted guidance?

The public has made it obvious that it is not excited by our Money and Pensions Service and especially the Pensions Wise service that was set up to make pension freedom work

It now sits in a corner of a Government site , a few lines which lead you nowhere

The Government has now parked this nonsense service away , hoping that we will forget it existed. MAPS offers information for people who want to navigate options themselves

The digital service is laid out below


Targeted support to the rescue?

Now we have a new service available through advisory firms that offers less generic and more specific guidance. But this is showing no sign of being a hit with the population. Professional Pensions report a slow uptake

To quote the article

The Financial Conduct Authority’s (FCA’s) targeted support framework took effect yesterday (6 April) but advisers warn there could be a “slow start”.

The new framework allows firms to make suggestions to groups of consumers with common characteristics, aiming to help reduce the advice gap.

Following a consultation, the authorisation gateway for firms was opened in March 2026, allowing firms to apply for permission to provide targeted support.

However, a Freedom of Information Act request from Sicsic Advisory revealed only 19 firms were using the FCA’s pre-application support service (PASS) in January.

Data revealed that 12 firms registered for PASS in September 2025, five in October 2025, and only two in November 2025.

The applicants included six financial advice firms, six life insurers, five retail banks and two investment platforms.

This was after the FCA estimated around 96 firms will go on to offer targeted support.

Boring Money founder and chief executive (CEO) Holly Mackay predicts a “slow start this year with lots of learnings”. However, Mackay added she remains hopeful this will be an “eventual game-changer” for millions.

Royal London one of the first providers to get FCA approval

Royal London confirmed today (7 April) that it has received approval to deliver targeted support, making it one of the first providers to do so.


We have been here before

The failure of Maps has been that it has followed not led and the same will go for

British people have quickly learned that the tools that give them specific guidance are available through Chat GPT and many versions of AI

The same will happen to “targeted support”. What people want is information about what they have bought or are buying. This will be available one day from the Pensions Dashboard.

But guidance about what to do with what is digitally on show is unlikely going to involve human intervention. Just as happened with Pension Wise,  banal guidance will not be taken up by the majority of those needing help, people need help on what they should do and the complexity of choices people have is so great that targeted support will just expose the complexity of “pension freedom”.


A simpler way.

The defaults emerging from the Pension Scheme Bill and the collective pensions emerging from the CDC legislation make it easier for ordinary people to get themselves a pension, which is all that most people expected from their saving.

You do not need targeted support to work out to get yourself a pension. Pensions are easy, it’s freedom that is hard!

Of course many well off people will go to advisers and a number will use targeted support and help through services such as Guiide. But these are minorities.

The majority of us (and this isn’t just about wealth) want simplicity, Until we get simple ways to turn pots into pensions and in due course to have pensions rather than ports. We will be lost and confused and targeted support, like Pension Wise, will lead us back to websites and guidance from artificial intelligence.

 

 

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Tom McPhail’s at Pension PlayPen’s coffee morning today!

Comment from Derek Scott suggests that tomorrow morning’s meeting may be fun

My AI tells me that Henry Tapper and Tom McPhail have a cordial but sometimes sharply different view of pension policy.

Their exchanges have focused on issues such as tax-free cash before a Budget and McPhail’s idea of using private savings as a bridge to a later state pension age, which Tapper has argued is politically unrealistic.

More broadly, Tapper uses their debates to show that pensions are not just technical questions but political ones.

They often seem to disagree on the direction of reform, but do so in a way that reflects professional respect and a shared interest in testing pension ideas.

My own take on an earlier Playpen appearance by Tom, after he had become a new (and by his own admission, inexperienced) trustee for the Aviva Staff Pension Scheme, was to file away for another day (perhaps tomorrow) Tom’s assertion that any DB trustee with a low dependency funding surplus would surely always move to full buyout.

Does Tom still believe that buyout is the gold standard for DB pensions, which will be this year’s Law Debenture debate?  I presume yes.


The invite

The following invite has been  sent by Steve Goddard.

Pension Playpen Logo
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