It makes us think;- the prospect of life with a pension dashboard!
If Chris Curry is right, the dashboard has done part of its job- a year from starting. We don’t know when he’ll have it open to the public but he’s pretty sure that data accuracy has advanced since our data was promised to us on a dashboard.
This discussion is from the industry’s perspective, It’s about the testing of the “connecting journey“. Their video is about the obligations on pension schemes and pension providers. Compliance audits can focus on what people get the right message and this to me is where schemes and personal pensions can take the biggest steps!
The video is very much about what the Pensions Regulator will be doing if standards are not met and the video suggests that the audience are split between dashboard as something that needs to be done and dashboards as something that make things better for users.
That bottom subject – “member communications” is what the audience wish that Chris and Geraldine and MaPS could concentrate and share more on . This first chart is what the audience worried about and wanted work done on.
While this is what the audience felt should be being done, when asked what they thought was important for them to do , the answer was quite different.
If member communications is important, what is being done?
Asked another way, “what should be being done about member communications and who should be doing it?”
As a balance on the advances made by the pensions dashboard , here’s Richard Smith on what he sees as something that people will find radically different. Different from what they’ve been led to think of since “pension freedom”, back towards what pensions were all about before 2014!
If anyone is focussing on planning member communications it is Richard.
It looks like a lot of work explaining to people a new number – not the pot but the pension!
