There’s a lot of work being launched to understand what has gone wrong with the Civil Service Pension. You can read about it here.
I agree that the problem is systemic but I wonder what “enforcement” can bring about.
How do we we compare as pension administrators in the UK. Here is an article that explains what’s happening in the USA, they appear to be doing rather well when it comes to technology!
I’m not quite sure whether what’s outlined in advertorial stacks up with systems offered by the likes of Lumera , Festina and Mantle. The claims are what I’d expect the pitch to be.
Wipro will supply what it calls AI-powered operations through its Wipro Intelligence offering, which the company said is meant to improve efficiency, advance digital transformation and reduce risk for pension plans.
Why are people saying that public service pensions in this country will get into the kind of trouble our Civil Service pension scheme finds itself when it could be taking advantage of AI powered operations?
What Procentia say ( I assume they are administrators) is that AI improves their service to the kind of pension schemes we have in the UK
Procentia, founded in 2002, describes [their] IntelliPen as a system that lets insurers and pension plans process large volumes of data quickly and offer self-service tools to administrators and retirees.
How can this approach be adopted in the UK?
There are smart people and outfits in this country led by people who understand the new technology , can they tell pensioners , their unions and the Civil Service how AI can be embraced for the benefit of pensioners?
What I read about the fate of Civil Servants retiring at this time, is that not much of this new technology is used to accurately pay a wage in retirement.
Should Government be outsourcing pension administration and the systems it uses to firms like Capita? Why should it not be looking to take advantage , as the US seems to be doing, of AI?
I read that the Civil Service is paying to bring young people familiar with the new technology back inside the public sector.
William Tarr spotted a maths puzzle placed in the FT by the Cabinet Office as part of a search for “innovators and disrupters”.
Can’t the Civil Service get to grips with paying its staff a wage in retirement?
It strikes me that the problem with the Civil Service pension scheme is not Capita but having to rely on Capita.
The FT reports that the Public Service has lost confidence in itself but surely we have moved forwards in the past five years?
Efforts to digitise the state and better incorporate IT into departments have been undercut by big failings in recent years. These include the erroneous deletion of more than 150,000 police records during a “standard housekeeping process” in 2021 and the “merged identities” fiasco in the immigration system that saw 76,000 records wrongly collated in 2024.
Which begs the question, why don’t the likes of William Tarr and those brought into the Public Sector “hired to bring with them AI“, get to work on what’s gone wrong in pensions and use the new technology to bring administration back in-house?
The scandal of the Civil Service’s pension could be best rectified by a Civil Service which has confidence in itself to pay wages to those reaching and in retirement.
Maybe they could be in touch with those offering answers in the USA. I do not reckon we have much to lose. Get this William Tarr and his colleagues on the job.
