What a muppet I appear to be!
Dear Mr Tapper,
We are sorry to hear that you have experienced difficulties navigating the Clyde & Co website, we endeavour to make the user experience as simple and efficient as possible.
The London office telephone number can be found on the London office page, as part of the Location tab. A link to this page is below for ease, or in the signature of this response.
Clyde & Co LLP
Well aren’t I just the stupid one!
This is what I “heard”….
I’m surprised you couldn’t find what you wanted, we do our best but we can’t cater for numpties.
The number’s there alright and just look how elegant the path is to it. If you are too thick to press the link, the number’s at the bottom of the email.
You don’t get my name – I am Clyde & Co
The Clydeco website is very grand, it’s full of drop downs and clever little features. It is very fond of itself. There is nothing about it that hints at compassion or humanity.Is it designed to impress or intimidate?
It looks grand but it doesn’t work.
There is no reason why I should expect to find a telephone number on a “location” page. My searches took me to where Clyde & Co wanted to take me, not where I wanted to be.
Navigating the website was like wandering around a big office late at night with all the office doors locked.
Typical of the ClydeCo website is the “contact us” page. I had expected it would give me a telephone number – lawyers do have telephones and you’d have thought they’d like to speak to clients and prospects.
But the contact page seems to be a data capture mechanism designed to take up customer’s time in form-filling . It gives away nothing and sucks you into a series of unwelcome disclosures.
At least the inbox is answered (creditably quickly).
I suppose whoever sent the e-mail has met some KPI in terms of response times but that’s about all that could be positively said about the response.
The reproof in the first sentence of the e-mail is in the tone, the sentence has no less than seven triple syllable words. I am left in no doubt that I am on the naughty step! No doubt who is the Latin scholar around here!
For the “avoidance of doubt”, I “have trouble”, I do not “experience difficulties”, I “try”, I don’t “endeavour” and I don’t have “user expereriences” -ever! “For ease”, please do not use that phrase!
Look- I don’t need the number any more- I spent my 80p on directory enquiries– I was trying to help you with some feedback!
Even the messI age..
A quick text
“sorry-o20 7876 5000”.
would have been better but howabout….?
Yes- we see what you mean-it’s not easy to find the number- we’ll do something about it
What I got was crafted toput me down. No wonder the legal profession has the reputation it has.
Many people go to legal sites for highly sophisticated content but people like me go to get a telephone number to avoid calling directory enquiries. Though our needs are humble , they are valid!
Clyde & Co, you won’t be getting much work from me if this is your way of dealing with people.
I like to recommend companies that put people first and use the internet to help people , not to show off.