Are pensions too hard for employers?

get to know 2

The DWP are exhorting us to get to know our workplace pensions, but they might do better to start with the bosses who set them up!

How many employers could answer these five simple questions?

  1. How do I transfer my old workplace pension to your one?
  2. How do I take your workplace pension to my new one – if I leave?
  3. How much do I pay for my workplace pension?
  4. Where can I find out how it’s doing?
  5. How did you choose your workplace pension?

I reckon most of those questions are in the too hard box. Could you answer these questions for your employer?


We don’t know what we’re doing!

The plain truth is that we are asking our staff to put a minimum of 3% of their band earnings and putting in 2% on their behalf – without knowing what we’re doing.

Many employers used financial advisers and accountants to implement their workplace pensions , but once the initial work is done, these advisers are unlikely to be involved in the day to day administration or – be on hand – to answer these kind of questions.

And yet, survey after survey over many years suggests staff expect employers to be able to help directly – or at least to “know a man who can” (sorry that the cliché has no diversity!).


Are pensions too hard for employers?

I don’t think they are. But I think we are in danger of scaring employers away from being able to engage with these questions, because we tell them they cannot give advice.

We have got to find a way for employers to feel confident enough to tell their staff about their workplace pensions – or else they will be in danger of never “knowing”.

Here are five simple answers to those five simple questions

  1. Here is a name and a number and an email of someone who can talk you through what you can do
  2. When you leave – we will give you a leaving pack which will give you clear details about how you can take your money to your new workplace pension.
  3. You pay an amount to the workplace pension from your fund, if you would like details of how much – you can get a clear explanation following this link
  4. Our pension is compared to other pensions in a table which you can find following this link
  5. We have a full audit trail, not just of why we chose the pension , but why we continue to use it for your and our contributions.

I wonder how many employers can answer those questions with the confidence with which I wrote them! Not many – I’ll be bound.


So does this suggest a market failure?

Not yet it doesn’t! We are too early in the accumulation stage of workplace pensions staged through auto-enrolment for these questions to be asked regularly.

But that will change. We have to expect staff to be more concerned about their investment in their pension over time. To these simple questions- further questions will follow

  • Am I getting my proper tax relief?
  • Where is my money invested?
  • How do I know my money is being invested responsibly?
  • How do I turn my investment into a pension?
  • What happens if I die?

And even more difficultly

  • Can I transfer the proceeds of  my defined benefit scheme into my workplace pension?
  • Can I protect my pension from inheritance tax?
  • What is the most I can put into my pension this tax year?
  • How does salary sacrifice work?

I am seriously worried that employers are not getting the basics of pension management necessary to help their staff. They do not have financial advisers or accountants who are ready (and sometimes capable) of answering these questions.

It really is time that those who operate workplace pensions get out and talk to their employers about these things. A massive investment in employer engagement is needed.

It would be a commercially sensible thing to do. The inflows of new money from empowered staff should be impressive.

It would also be commercially sensible for workplace pension providers to sign up to benchmarking services that allowed them to be compared, both by employers and employees.

That no such services are available today, can be seen as the function of an immature market. There simply is nobody out there at present capable of gathering the data to compare one pension with another.

But all this will change. The winners among providers – will be those who get close to their employers, help them with the easy and hard questions – and share data with those who want to run pension comparison services, that give staff meaningful feedback on how their pensions are doing.

Pensions should never be allowed to be too hard for employers!

get to know your

 

About henry tapper

Founder of the Pension PlayPen, Director of First Actuarial, partner of Stella, father of Olly . I am the Pension Plowman
This entry was posted in pensions. Bookmark the permalink.

2 Responses to Are pensions too hard for employers?

  1. Bob Champion says:

    Henry, spot on. Only when such information is readily available will engagement levels begin to rise.
    However more needs to be done. Ways of moving into and retirement lifestyles are evolving, we need to convey more about what it is they are saving for; this leads back to your questions about saving more and may create a virtuous circle.

    Like

  2. John Hutton-Attenborough says:

    Sadly in such a highly regulated environment the words “pension” particularly when associated with “transfer” only have one meaning to the majority and that is “misselling”. Employers run as shy from this as accountants, banks and others within the financial services industry which make providing even “guidance” almost impossible to obtain. The reason the questions are not asked is the fear that any answer may constitute “advice” and in many cases to pay another to provide this is not commercially viable or unappetising.

    Like

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