Understanding world class service.

Many bosses like to promote they offer world class service : but what are they benchmarking?

We went to our compartment just after midnight, the party was still in full swing. At 6.30 I was back in the bar drinking a cappuccino and admiring the pristine condition of the car.

If you want this kind of service, you have to pay for it. But on the very rare occasions I choose to pay for this kind of experience, I am rarely let down,

This kind of experience is created and maintained by luxury brands like Belmond. This is the kind of product Financial brands like St James’ Place aspire to.

This is Andrea- he’s been really helpful. He took the photo of us.

If there is a talent pool of bright and clever young people who understand service- it is as likely to be in the hospitality sector.

It won’t be a busman’s holiday for Stella and me (though we like busses). It will be a holiday where we’ve learned a fair bit about putting others first!

About henry tapper

Founder of the Pension PlayPen,, partner of Stella, father of Olly . I am the Pension Plowman
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1 Response to Understanding world class service.

  1. Margaret Snowdon says:

    Well said Henry. Lip service is never enough!

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