Tag Archives: customer service

An employee whose job was to be sacked

Posted on September 2, 2023 by henry tapper

Customer service has improved little in the last fourty years. This story demonstrates the high standards that once existed in one of our leading Department Stores. Continue reading →

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Why is the pension user journey so rough?

Posted on October 3, 2021 by henry tapper

People worry about their pensions, they do not enjoy the prospect of having a later life free of work, they worry that they haven’t saved enough, they’ve lost their pension rights , they worry about their money running out before … Continue reading →

Posted in pensions | Tagged , , , | 4 Comments

What rights do banking customers still have?

Posted on July 11, 2016 by henry tapper

I received a letter out of the blue from Scott Miller, Head of Customer Services at Barclays. It’s a pro-forma and it included a new credit card, if it hadn’t, I’d have not read it. Not so great I thought, … Continue reading →

Posted in Bankers, pensions | Tagged , , , , , , , , | 8 Comments

Pension’s day of reckoning draws nigh!

Posted on July 25, 2015 by henry tapper

April 6th 2016 should be a date with a red circle round it on any pension’s office calendar. It’s the day when contracting-out officially comes to an end- “cessates” – is no more. It is also the date when the … Continue reading →

Posted in pensions | Tagged , , , , , , , , | 3 Comments

Auto-enrolment needs payroll and advisers on the same page.

Posted on April 9, 2015 by henry tapper

News reaches me from up north of an abrasive public meeting in which a major payroll disputed the value of financial advice in staging auto-enrolment. I need not name names, sadly it comes as no surprise to hear a payroll software providers … Continue reading →

Posted in auto-enrolment, Payroll, pensions | Tagged , , , , , , | 2 Comments

Investing for drawdown – How L&G are responding to the challenge

Posted on April 6, 2015 by henry tapper

Nigel Wilson, L&G’s CEO- recently ran a hang-out to discuss key issues. My question to him, was a bit technical and I’m glad that easier questions were put on the day! I asked what solutions L&G could come up with … Continue reading →

Posted in pensions | Tagged , , , , , , | 3 Comments

When all else fails – keep on working!

Posted on January 19, 2015 by henry tapper

Jeroen Wilbronk is a really good bloke, but I always end up disagreeing with him. He’s one of these smart-arse markets people who has an answer for everytyhing! I’ve known him a few years and have always envied his sunny … Continue reading →

Posted in pensions | Tagged , , , , , , , , , , , , , | 2 Comments

“Pensions people can trust” – a proper kick in the nuts.

Posted on July 17, 2012 by henry tapper

If we could only lift up our eyes from our spreadsheets and do some strategic thinking, we’d be grateful that Labour are trying to clean up our act. Continue reading →

Posted in annuity, auto-enrolment, dc pensions, defined aspiration, mallowstreet, pension playpen, pensions, Retail Distribution Review | Tagged , , , , , , , , , , , , | 12 Comments

Whatever happened to “stakeholder economics”?

Posted on February 27, 2012 by henry tapper

When Blair swept to power in 1997, Will Hutton‘s vision of a stakeholder economy was central to New Labour‘s vision. While the idealism of those years is now derided, I prefer it to the negativity of today’s commentary. Listening to … Continue reading →

Posted in Bankers, corporate governance, Henry Tapper blog, Jersey, pension playpen, pensions, Popcorn Pensions, Retirement | Tagged , , , , , , , , , , , , , | 4 Comments

Mothball NEST till 2017

Posted on December 3, 2011 by henry tapper

Should we mothball NEST and brush it off in 2017? Maybe a little drastic but we certainly need to scale back the amount it is spending both in events and it its payroll.
Continue reading →

Posted in dc pensions, NEST, pension playpen | Tagged , , , , , , , , , , , , , , , , , , | 5 Comments