Tag Archives: customer service

Auto-enrolment needs payroll and advisers on the same page.


News reaches me from up north of an abrasive public meeting in which a major payroll disputed the value of financial advice in staging auto-enrolment. I need not name names, sadly it comes as no surprise to hear a payroll software providers … Continue reading

Posted in auto-enrolment, Payroll, pensions | Tagged , , , , , , | 1 Comment

Investing for drawdown – How L&G are responding to the challenge


Nigel Wilson, L&G’s CEO- recently ran a hang-out to discuss key issues. My question to him, was a bit technical and I’m glad that easier questions were put on the day! I asked what solutions L&G could come up with … Continue reading

Posted in pensions | Tagged , , , , , , | 2 Comments

When all else fails – keep on working!


Jeroen Wilbronk is a really good bloke, but I always end up disagreeing with him. He’s one of these smart-arse markets people who has an answer for everytyhing! I’ve known him a few years and have always envied his sunny … Continue reading

Posted in pensions | Tagged , , , , , , , , , , , , , | 2 Comments

“Pensions people can trust” – a proper kick in the nuts.


If we could only lift up our eyes from our spreadsheets and do some strategic thinking, we’d be grateful that Labour are trying to clean up our act. Continue reading

Posted in annuity, auto-enrolment, dc pensions, defined aspiration, mallowstreet, pension playpen, pensions, Retail Distribution Review | Tagged , , , , , , , , , , , , | 12 Comments

Whatever happened to “stakeholder economics”?


When Blair swept to power in 1997, Will Hutton‘s vision of a stakeholder economy was central to New Labour‘s vision. While the idealism of those years is now derided, I prefer it to the negativity of today’s commentary. Listening to … Continue reading

Posted in Bankers, corporate governance, Henry Tapper blog, Jersey, pension playpen, pensions, Popcorn Pensions, Retirement | Tagged , , , , , , , , , , , , , | 4 Comments

Mothball NEST till 2017


Should we mothball NEST and brush it off in 2017? Maybe a little drastic but we certainly need to scale back the amount it is spending both in events and it its payroll.
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Posted in dc pensions, NEST, pension playpen | Tagged , , , , , , , , , , , , , , , , , , | 5 Comments

NEST LIVE “Their hands in our pockets”


With this phrase Tim Jones, NEST’s CEO and presiding genius thanked his six principal suppliers for funding the drinks reception that concluded proceedings at NEST’s big bash. Freudian slip, deliberate tease or simply a slip of the tongue it initiated … Continue reading

Posted in annuity, corporate governance, customer service, dc pensions, Martin Lewis, NEST, OECD, pension playpen, twitter | Tagged , , , , , , , , , , , , , , , , , , , , , | 7 Comments

Le Pension Crisis est Arrivé


Image via Wikipedia PWC report today that the value of DC pension pots has fallen by 30% in the last three years. This Telegraph article gives the grim details. This is not a paper loss which can be reversed if markets recover, … Continue reading

Posted in annuity, corporate governance, customer service, dc pensions, de-risking, Fiduciary Management, NEST, OECD, pension playpen, Retirement | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , | 7 Comments

Green shield stamps ( how to buy a pension)


Lawrence Churchill of NEST and John Hutton (of the report) spoke eloquently yesterday of the need for people to focus on a desired retirement outcome (for instance;-“I want an income of £15,000 pa”) work out what it takes to get it … Continue reading

Posted in customer service, de-risking, NEST, Retirement, social media | Tagged , , , , , , , , , , , , , , , , , , | 7 Comments

Corporate wraps for the Sunny Uplands ?


Today I’m due to spend all day discovering what the corporate wrap has done for us. Currently I reckon I could sum it up in one word. NOTHING Of course it sounds better with a naughty word but that’ll do. … Continue reading

Posted in corporate governance, customer service, dc pensions, de-risking, pension playpen, Retail Distribution Review, Retirement | Tagged , , , , , , , , , , , , , , , , | Leave a comment