Category Archives: customer service

Pension PlayPen overall winner at IMAIA 2014!


  We do “new”, not because old is wrong but because new is where the future is. So we entered the IMAIA this year at the behest of our friend and mentor Jenny Davidson, the new Reward Director at Talk … Continue reading

Posted in brand, Cruise boats, customer service, de-risking, gloriana, henley, Henry Tapper blog, pension playpen | Tagged , , , , , , , , , , , , | 2 Comments

Time for an upgrade?


The fireworks came from the Treasury but amidst the noise and smoke, the DWP’s Command Paper, poses some challenges for many of the 10,000 employers who’ve staged auto-enrolment. By April 2015, we can expect workplace pensions qualifying to be used … Continue reading

Posted in advice gap, auto-enrolment, customer service, dc pensions, pension playpen | Tagged , , , , , , , , , , , | Leave a comment

A capacity crunch?


The prospect of debating whether we get a capacity crunch in Auto-enrolment drew a capacity-crunching crowd to Wragge & Co.’s offices yesterday afternoon. Under the convenance of heroically quiffed Andy Agethangelou, some 50 of us attended a symposium on the current state … Continue reading

Posted in auto-enrolment, customer service, dc pensions, NEST, Payroll, pension playpen, pensions | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Make or break day for the pensions charge cap


“cap or no cap”, don’t expect what Steve Webb says today to be the end of the story! Continue reading

Posted in advice gap, auto-enrolment, customer service, David Pitt-Watson, dc pensions, Payroll, pension playpen, pensions | Tagged , , , , , , , , , , , , , , , | Leave a comment

Can TISA hit out on pension transfers.


Who knows, we might even have pot follows member one day. Continue reading

Posted in advice gap, corporate governance, customer service, investment, pension playpen | Tagged , , , , , , | Leave a comment

Let’s rid us of financial carnage at retirement


I’m really interested in why pension schemes don’t provide more support. Any views out there on what the biggest barriers to providing more support than basic communication and a signpost to MAS or TPAS or Unbiased? Continue reading

Posted in advice gap, annuity, auto-enrolment, customer service, dc pensions, de-risking, defined aspiration, pensions, Popcorn Pensions | Tagged , , , , , , , , , , , | 1 Comment

Do employers have a duty of care to their staff when they retire?


If you take the Daily Express, you will have been reading a series of front page headlines about “rip-off pensions”. Here’s this Thursday’s edition http://www.express.co.uk/news/retirement/423869/Millions-hit-by-scandal-of-pensions-rip-off . The argument is based on some recently released figures “A 65-year-old with average pension … Continue reading

Posted in advice gap, annuity, auto-enrolment, brand, club pension, customer service, dc pensions, pensions | Tagged , , , , , , , , , , , , | 4 Comments

Play “FANTASY AUTO-ENROLMENT” and help 1m employers through staging


I don’t know who you are or why you’re reading this. I’m grateful you are though! Every day about 450 people get a blog from me, login to http://www.pensionplaypen or follow a link from twitter, linkedin or Facebook to what … Continue reading

Posted in auto-enrolment, customer service, pensions, workplace pensions | Tagged , , , , , , , , , , | Leave a comment

A message to 1.2m employers who aren’t reading (yet)!


We are in danger of letting the cost of auto-enrolment exceed its value Continue reading

Posted in auto-enrolment, customer service, pensions | Tagged , , , , , , , | 2 Comments

The sins of the past


We have concentrated our thinking on how the financial services industry will cope with the new business strain of auto-enrolment. For many providers the bigger issue will be the impact on its existing business. Continue reading

Posted in auto-enrolment, customer service, dc pensions, Popcorn Pensions, Retirement | Tagged , , , , , , , | 5 Comments