Category Archives: customer service

Turning payroll administrators into pension managers


      A payroll administrator pays someone tomorrow, a pension manager pays someone for ever. A workplace pension is no more than deferred pay, you remove money from today’s pay-packet and it is returned later, when there’s no money … Continue reading

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The inter web of trust


My father did his national service in the navy. I remember him telling me why those in the navy saluted with a closed palm and those in the army with an open palm. According to my  Dad, those in the … Continue reading

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Facing up to mental health


This article’s by our friends at Lockton. It’s on an important subject that impacts us all! I’m really pleased they’ve asked me to put it on this blog. It doesn’t surprise me that Nigel Wilson is pioneering work on this. Like … Continue reading

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NEST – Lamborghini or Trabant?


Yesterday I wrote about NEST’s great steps towards an integrated approach to the management of auto-enrolment data. I didn’t hear anyone else asking the question “is NEST acting as a force for good or is it over-stepping the remit we , … Continue reading

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Do you want to be a Pension PlayPen Agent?


If you fancy helping your clients to get the right workplace pension to suit their payroll and provide best outcomes for their staff, you should register as an agent at http://www.pensionplaypen.com/register . Helping your clients to use our service doesn’t … Continue reading

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Pension PlayPen overall winner at IMAIA 2014!


  We do “new”, not because old is wrong but because new is where the future is. So we entered the IMAIA this year at the behest of our friend and mentor Jenny Davidson, the new Reward Director at Talk … Continue reading

Posted in brand, Cruise boats, customer service, de-risking, gloriana, henley, Henry Tapper blog, pension playpen | Tagged , , , , , , , , , , , , | 3 Comments

Time for an upgrade?


The fireworks came from the Treasury but amidst the noise and smoke, the DWP’s Command Paper, poses some challenges for many of the 10,000 employers who’ve staged auto-enrolment. By April 2015, we can expect workplace pensions qualifying to be used … Continue reading

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A capacity crunch?


The prospect of debating whether we get a capacity crunch in Auto-enrolment drew a capacity-crunching crowd to Wragge & Co.’s offices yesterday afternoon. Under the convenance of heroically quiffed Andy Agethangelou, some 50 of us attended a symposium on the current state … Continue reading

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Make or break day for the pensions charge cap


“cap or no cap”, don’t expect what Steve Webb says today to be the end of the story! Continue reading

Posted in advice gap, auto-enrolment, customer service, David Pitt-Watson, dc pensions, Payroll, pension playpen, pensions | Tagged , , , , , , , , , , , , , , , | Leave a comment

Can TISA hit out on pension transfers.


Who knows, we might even have pot follows member one day. Continue reading

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